Our refund terms for software development, websites, mobile applications, digital services and related professional services.
Effective date: 12 August 2026
View Ideal Tech (OPC) Private Limited provides customized technology and professional services. Because most engagements involve dedicated planning, design, development, infrastructure, third-party services and reserved team capacity, refund eligibility depends on the stage and nature of the project.
If a customer cancels a confirmed project before any planning, design, development, resource allocation or third-party purchase has started, a refund may be considered after deducting any payment gateway charges, bank charges, taxes already remitted, administrative costs and non-refundable third-party expenses.
Once project work has started, payments relating to completed work, completed milestones, allocated development time, approved designs, consultation, research, setup or delivered materials are generally non-refundable. Any eligible balance will be calculated only after deducting the value of work already performed and committed project costs.
Advance, booking and milestone payments are applied toward the agreed project scope. A milestone that has been completed, delivered or approved is non-refundable. Where a project is terminated before the next milestone begins, any refund eligibility will be assessed against the signed proposal, quotation, statement of work or service agreement.
Customized website, Android and iOS application development is created specifically for each customer. Refunds are not available for completed or approved modules, source code already delivered, published builds, approved UI/UX work, completed integrations or development work already performed. If a project is cancelled during development, any unused eligible amount will be reviewed based on actual work completed.
Domain registrations, hosting, cloud services, SSL certificates, app-store fees, SMS/OTP services, email services, paid APIs, software licences, advertising spend and other third-party purchases are subject to the provider's own terms and are normally non-refundable once purchased or activated.
Fees for work already performed during a billing period are non-refundable. Future recurring services may be cancelled according to the applicable agreement or notice period. Advertising media spend and third-party platform charges are not refundable by View Ideal Tech.
If you make a duplicate payment or an amount is collected in error, contact us with the transaction details. After verification, the eligible excess amount will be refunded to the original payment method wherever possible.
Customers may request a refund within 7 calendar days from the date of payment, subject to project status and work already completed. Eligible refund requests will normally be reviewed within 5–7 business days. Once approved, the refund will normally be initiated within 7–10 business days to the original payment method. The final credit time may vary depending on the customer's bank, card network or payment gateway. Any applicable deductions or non-refundable expenses will be communicated before processing.
Where a signed proposal, quotation, statement of work, purchase order or service agreement contains project-specific cancellation or refund terms, those project-specific terms will take priority over this general website Refund Policy.
For a refund or cancellation request, contact us with your name, company name, invoice or project reference, payment details and reason for the request.
Email: viewidealtech@gmail.com
Phone: +91 8122231121
Address: #108, CITA Building, 1st Floor, 1st C Main, 7th Block, Koramangala, Bengaluru, Karnataka 560095